SRA International, Inc., A CSRA Company SCA - Service Desk Agent II (ITC#1604) in Bossier City, Louisiana

Clearance Level Must Currently Possess:

No Active Clearance Required

Clearance Level Must Be Able to Obtain:

No Active Clearance Required

Suitability:

No Suitability Required

Job Family:

SCA

Job Description:

CSRA has opportunities for motivated, customer service oriented professionals to support the Department of Veterans Affairs (VA) Enterprise Service Desk Modernization Program. The VA is undertaking an enterprise-wide migration of its IT infrastructure and support solution, and CSRA will provide technical services for VA on this new managed services program. Join CSRA and be a part of the team of men and women supporting our Veterans in one of the most important enterprise service desk modernization programs!

JOB DESCRIPTION

We are seeking experienced Help Desk Technical Support Level II team members at our Bossier City, LA location for all work shifts (24/7 support).

RESPONSBILITIES & DUTIES

Specific responsibilities include:

○Resolving technical problems

○Answering queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

○Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records.

○Routing calls to product line specialists, application, or system support specialists, as required.

○Maintaining and updating records and tracking databases.

○Alerting management to recurring problems and patterns of problems.

QUALIFICATIONS & SKILLS

Required:

○AA or equivalent

○1 year Help Desk experience

○Good communication and interpersonal skills

○Familiarity with MS Product Suite and Database Software

○Demonstrated Problem Analysis skills

Preferred

○Customer Service Experience

ATTRIBUTES FOR SUCCESS

To succeed as a candidate and within this role, you will need to:

○Demonstrate a positive, can-do attitude, with an ability to stay focused on solving the issue at hand, and a communication style that is patient and respectful.

○Embrace and follow establish processes

# of Openings:

1

Scheduled Weekly Hours:

40

T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA LA Bossier City - 6310 E Texas St (LAS004)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

THINK NEXT. NOW.

CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.