NORC Field Interviewer - MCBS Marshall, TX in Marshall, Texas

Field Interviewer - MCBS Marshall, TX

Job no: 493624

Work type: Intermittent

Location: Marshall, TX

Capability Area: Field

JOB DESCRIPTION:

NORC at the University of Chicago is currently seeking outgoing, persuasive Field Interviewers to help conduct interviews for the Medicare Beneficiary Survey (MCBS). The MCBS is the most comprehensive and complete survey available on the Medicare population and is essential in capturing data not otherwise collected through CMS operations.

Interviewing staff will conduct phone and in person outreach to set up appointments with respondents and all interviews will take place in person via laptop computers using CAPI.

ABOUT FIELD INTERVIEWERS:

​​​​​​​​NORC field interviewers are vital to our nationwide survey research operation. They talk to people from every conceivable walk of life—by telephone and in person—to obtain information on issues like health care, employment, and education.

The work we do at NORC has lasting social significance, and the data we gather helps legislators and others involved in setting policy make informed decisions for the welfare of all Americans in an increasingly complex society.

The interview is the basic tool by which we are able to provide this data and the interviewer is the one who makes it all possible.

Our field interviewers tell us they enjoy meeting all kinds of people and seeing America from different points of view. If you are curious about the world around you, are open to meeting new people, and like facing new challenges, this may well be the job for you.

REQUIRED SKILLS:

  • Interviewers are expected to follow the Basic Interviewing Techniques as described in their NORC Field Guide.

  • Interviewers must be comfortable interacting with and interviewing older persons and disabled persons.

  • Interviewers must be proficient in using a computer and learning all job related computer programs such as the instrument, case management system, and time and expense software.

  • Interviewers will be required to work with supporting medical documentation provided by respondents during the administration of the continuing questionnaire. Interviewers will be trained on how to use this documentation during the continuing training.

  • Interviewers are expected to follow the MCBS specific interviewing techniques and protocols as described during training and in their MCBS Field Interviewer Manual.

  • Interviewers must be able to regularly work daytime hours and weekends.

  • Interviewers are expected to work productively and efficiently. This is a part-time, temporary position, usually 20-25 hours per week, with short periods of up to 40 hours per week. Actual hours worked may vary during the assignment.

  • Assignments may vary based on the number of Respondents in specified locations. We attempt to cluster assignments geographically, but it may be necessary to travel longer distances in some situations. Interviewers must be willing to drive 50-100 miles or more, one way, to visit respondents as needed

  • Field Interviewers are responsible for documenting all contact attempts and activity as a record in our case management system in a consistent and professional manner.

  • There is a weekly review process on this project. Cost and production goals and data quality review will be set for each field interviewer according to case management.

  • Validation of work and related activities will be completed by survey staff, including ridealongs for observation and training purposes.

  • Some or all of each interview will be recorded. Interviewers must be willing to be recorded.

  • Data quality expectations for this project will be outlined in training and throughout the data collection period. Each interviewer is expected to meet or exceed data quality targets.

  • Reliable transportation and personal phone required.

  • Certain amounts of auto insurance required.

AVAILABILITY:

Interviewers are expected to work productively and efficiently. This is a part-time, temporary position, usually 20-25 hours per week, with short periods of up to 40 hours per week. Interviewers must be able to regularly work daytime hours and weekends.

Data collection will begin in June 2018 for Round 81 of the MCBS. There will be transition to Round 82 in August 2018 which will last until the first week of January 2019, at which point Round 83 will begin and that will run through April 2019 and Round 84 would then start in May 2019. This cycle then repeats yearly.

TRAINING:

New hire interviewers will be required to attend a general training the day before project training on 6/10/2018, followed by project training on the continuing sample from June 11th through June 15th, with June 15th being a half day. This will consist of 4 days of project training, along with a half day in-person certification. The in person training will take place in the Chicagoland area.

A second training for new interviewers will be held mid to late July to train all new hire interviewers on the Incoming Panel sample. This training will consist of several hours of remote training via a learning management system along with training calls and a final certification. In between the Fall and Winter rounds and Winter and Summer rounds, FIs will be trained remotely.

BENEFITS:

  • An opportunity to work on an important, national research project.

  • Temporary employment with hourly pay, and retirement benefits, subject to eligibility.

  • Field interviewers get to work on a project that will affect government policy and meet interesting people while conducting the in-person interviews on an important topic.

Learn more about the Field Interviewer position: http://www.norc.org/WorkingAtNORC/Pages/become-a-field-interviewer.aspx.

REQUIREMENTS FOR FIELD INTERVIEWERS:

In addition to meeting specific job requirements, employees hired for this position must present evidence of their identity and authorization to work in the United States (I9 documentation). We also require: a valid drivers license (exceptions can be made for applicants from major urban centers such as New York City), proof of auto liability insurance and unlimited use of an automobile in good working condition; a working home phone number; ability to carry a laptop computer and survey documents and supplies, and availability to attend in-person, paid training s​e​​ssions (no exceptions).

ABOUT NORC:

NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, NORC has conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with NORC to transform increasingly complex information into useful knowledge.

NORC conducts research in five main areas: Economics, Markets, and the Workforce; Education, Training, and Learning; Global Development; Health and Well-Being; and Society, Media, and Public Affairs.

We provide comprehensive and integrated services that span the research cycle, and offer solutions that anticipate and address critical needs in research and data science. We approach all work with deep technical expertise, a spirit of collaboration, and a commitment to scientific integrity.

EEO STATEMENT:

NORC is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce. NORC evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, and other legally- protected characteristics.

Advertised: March 7, 2018Central Standard Time

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